There could be multiple reasons:
- Customer’s bank is not allowing the transactions to go through.
- Billing information does not match what the customer’s bank has on file.
- Customer’s card attempted too many times.
- Security code entered does not match the card.
- Customer entered an invalid card number.
To learn exactly why the transaction was stopped, log into the gateway and locate the transaction.
- Use the Search tab or go to the Reports
- Click magnifying glass icon to view Transaction details.
- Status will show why the transaction did not process: