If you have received a ‘Chargeback Pre-notification’ letter, respond immediately and provide:
- A cover letter explaining your side of the story (rebuttal).
- Detailed invoice(s).
- Shipment confirmation.
- Transaction details showing:
- AVS Result
- CVV2 Result
You must fax your response before the deadline specified in the letter. Failure to respond will result in an automatic loss. Be sure to call the phone number listed on the notice to confirm fax receipt within three business days.