The Hardware Console must be running to process payments. To process a payment in Cashiering, select the correct USAePay credit card tender. No additional entry is required in Cashiering. The cashier clicks Complete and the entry is transferred to the EMV device or card not present payment page. The cashier follows the prompts on the device or enters all required information on the payment form.
When complete, the Cashiering Done screen opens allowing the cashier to complete the payment in Cashiering.
Payments can only be cancelled/voided same day. They are voided in Cashiering, so the EMV device is not needed. If it is not same day, you will need to refund the payment in USAePay and update Energov manually.
Other useful resources:
- Frequently Asked Questions for Cashiering
- Void a transaction
- Refund a transaction
- Create users in USAePay
If you need to enter a payment directly in USAePay (instead of Cashiering), see Manually key enter transactions for detailed instructions. If you charge customers a service fee, you must use New Order instead of Simple Charge and check the box next to Line Items On. Create one line item for your invoice total and one line item for the service fee amount. Once the payment is approved, you will need to update Tyler Cashiering manually to apply the payment.