How to find the transaction in your open batch.
- Go to Batches in the left sidebar.
- Select Batch Manager.
- Scroll through the list to find the transaction you would like to cancel.
- Click the transaction to view details.
- Select the Void transaction hyperlink on the right.
- A pop-up window will appear. Check the box to ‘Release Funds Immediately’. This will make the pending authorization fall off at the card-issuing bank faster.
- Select Confirm.
Other ways to locate the pending transaction.
- Use Search in the upper right corner of the page. When you locate the transaction, click to view details and select the Void transaction link on the right.
- Go to Transactions in the left sidebar and click Refund. This is the list of all approved transactions. Use search or scroll through the list to find the sale. If it is still pending settlement, you will see a Void button.
If the transaction details page does not have a Void Transaction link and the transaction status is settled, see Refund a transaction to walk you through reversing the charge.