Why is my customer’s card not processing?

There could be multiple reasons:

• Customer’s bank is not allowing the transactions to go through.
• Billing information does not match what the customer’s bank has on file.
• Customer’s card attempted too many times.
• Security code entered does not match the card.
• Customer entered an invalid card number.

To learn exactly why the transaction was stopped, log into the gateway and locate the transaction. 

1. Use the Search tab or go to the Reports
2. Click magnifying glass icon to view Transaction details.
3. Status will show why the transaction did not process:
   • DECLINED
   • Error (Your billing information does not match your credit card. Please check with your bank.) 
   • Error (You have tried this card too many times, please contact merchant.) 
   • Error (Unable to verify card ID number.) 
   • Error (Invalid Credit Card Number (1))